Is AI-powered VoIP the next step?

AI-driven advancements are changing the way organizations conduct business. When it comes to VoIP telephony, AI’s cognitive systems could offer proactive and predictive automation processes to increase efficiency and improve decision-making. Read on to learn how. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need

By |2019-11-13T15:18:24+00:00December 21st, 2018|VoIP|

The latest and greatest Office 365 updates

Office 365 just keeps getting better and better. Check out how these new and upcoming enhancements can improve productivity. Office Write and draw with digital ink Typing is easy on desktops and laptops, but when you’re on touch-enabled devices, keyboards are cumbersome to use, whether they are extra hardware or as space invaders on your

By |2019-11-13T15:18:53+00:00December 19th, 2018|Office|

How AI helps e-commerce businesses

Artificial intelligence (AI) is an exciting innovation that’s becoming integral to many businesses. Industry experts are even predicting that by 2020, 85% of the interactions between corporate customer service departments and their clients will use AI. If you’re an e-commerce business owner, you’re in a prime position to become an early adopter. Predicting what your

By |2019-11-13T15:41:45+00:00August 17th, 2018|Web & Cloud|

Making the most of Alexa in the office

Alexa’s usefulness goes beyond controlling smart devices in the home, playing music, providing weather forecasts, and receiving calls and messages. Amazon aims to position her as a next-gen AI technology with loads of features for both home and business users. Here are some ways to turn Alexa into a one-of-a-kind office assistant. Amazon’s Alexa has

By |2019-11-14T07:02:26+00:00March 9th, 2018|Hardware|

AI-powered VoIP: what businesses can expect

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact Center Operations Thanks

By |2019-11-14T07:19:21+00:00January 12th, 2018|VoIP|

New AI-driven Features For Office 365 Users

Enriching Office 365 with more everyday AI functionalities, Microsoft has introduced ‘Insights Preview’ to MS Excel, ‘Acronyms’ feature for MS Word, and a Text-in-image search feature to help its users to do their best work. Learn more about the recent upgrades to Office 365 products and the new Microsoft Whiteboard Preview app in this article.

By |2019-11-14T07:19:23+00:00January 10th, 2018|Office|

2018: The year of social media

With the tug-of-war between mammoth social media platforms for daily users, 2018 is poised to become the biggest year for technological advancements in the industry. As social norms related to social media change, here are the top 5 trends we expect to become mainstream this year. The boom of Augmented Reality The launch of the

By |2019-11-14T07:19:26+00:00January 8th, 2018|Social Media|

AI can enhance your e-commerce business

Artificial intelligence (AI, or “machine learning”) has quickly transformed from science fiction to reality, and is currently on track to become an integral part of the corporate business environment. According to experts, by 2020 eighty five percent of all customer interactions with a business will occur via machine learning programs. So if you run an

By |2019-11-14T14:18:32+00:00November 22nd, 2016|Web & Cloud|

Google’s New Chatbot Messaging Service

Google might reign supreme when it comes to search engines and its suite of productivity tools, including Google Drive and Docs are loved by companies across the globe. But when it comes to instant messaging, they’ve barely made a dent in the market. But that could change if Google has its way for rumor has

By |2019-11-07T07:20:46+00:00November 17th, 2015|Google|